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Frequently Asked Questions

Here at Colco Coffee we understand that sometimes you may have questions regarding a purchase or require additional information. Please see below a list of our most frequently asked questions. If you have a query that is not displayed please do not hesitate to ask us coffee@colcocoffee.com

Q: Where is your coffee from?

Answer :
Details about our coffee and where it is from can be found on the product description of each coffee.

Q: What do you specialise in?

Answer :
We are coffee roasters that specialise in Colombian Supremo Arabica.

Q: When & where do you roast your coffee?

Answer :
All our coffee is freshly roasted in the UK. Our roaster is based in Hanger Lane, London where we roast our coffee daily Monday to Saturday.

Q: Who roasts your coffee?

Answer :
Our coffee is roasted by our Master Roaster Angela who has used her 30+ years’ experience to develop the taste profile for each coffee we supply today. Angela hand roasts the coffee using traditional methods she was taught by her father Don Jose in Salazar Colombia.

Q: Do you pre-pack the coffee?

Answer :
Our coffee is made to order. We hand roast our coffee daily in small batches to ensure the correct taste profile is achieved. We pack & grind the coffee to suit your preferred brewing method. Wholesale orders are roasted upon order and sent out for delivery upon completion.

Q: What brewing methods do you cater for?

Answer :
Our coffee is currently available in the following grinds. Whole Bean, Espresso, Filter, Moka Pot, Cafetiere & Re-usable pods. More information can be found on our "The Grinds" page. if there is a specific brew method or grind preference you require that is not advertised please feel free to get in touch coffee@colcocoffee.com

Q: When are orders processed?

Answer :
Orders are processed and dropped to our couriers twice daily. Once in the morning and once in the afternoon. Orders placed before 1pm will be given to the couriers same day. Any orders placed after 1pm will be dropped to our courier the following morning. Orders made on Bank Holidays & Sundays will be processed the following working day.

Q: How long after placing an order can I expect a delivery?

Answer :
The courier service we utilise aims to deliver all orders within 2-3 Working days. This does not include our processing time which can seen in the previous question.